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I ordered, like, 4 different home sets just to get new docks. I bought my Delphi XM2go in 2006. But here is what you should know: After six months of use, it started to freeze up and stop working. Seriously bad. Finally I decided to just leave it in the dock and use it like a non-mobile, non-"2-go" device, and it seems much happier. It turns out that you have to change the battery a few times a year.
Really, my actual XM2go radio unit always works absolutely fine and has not needed servicing or replacement. I am still using it and still loving it. They work fine for awhile.and then they don't. Also, it turns out that the "home set" dock is a sensitive little thing. The little pins where you plug in your device, so it can recharge etc.well, the little pins go bad. My problems were with the battery and the dock, that's all.
LOL, when I talked to their service dept, they said I shouldn't have bought this unit at all, that I should buy the Inno instead.
Reactivation was not possible because channel 1 or 2 would not receive. When i tried to get the replacement to the replacement met up once again really nasty staff at MyFy and once again they wanted all the paperwork that had already been sent to them the first go around.needless to say i did not have all the sales receipts required for the obvious reason.they had it. But before the first year was up the devise froze up and a signal would not be received. Purchased My-Fy and connection was simple. Dealing with Delphi has been a nightmare. RUN. After having the replacement unit for three months.the same problem as the first devise started to occur.i came to Amazon and read some of the reviews and found that many people were having the same problem with freeze up.also have a brother and sister that both had the same issue with freeze up with the MyFy before one year was up. The plug for earphones was loose and did not allow connection without cutting in an out.
XM GREAT. If you get this unit make sure you keep the box and ALL papers. XM is great. After hearing the Delphi employee say," we MUST have this before we can replace the unit", said thank-you but no thank you. Sent the devise back to Delphi.which is quite a procedural mess. After sending in the unit for replacement someone else's battered up used devise was returned. DELPHI.RUN. RUN.
I had two gift certificates for service but the on line activation would accept only one. You can not walk or bicycle with it. Two calls later I finally got someone with enough language skills I was able to activate. Not only was it impossible to figure out what I was paying for, they only credited one of my gift cards. Then the disappointment began.
Several calls later I thought the issue was resolved until the next bill which, again, had not credited me for the total of the gift cards. After a few months of this I sent an expensive certified letter detailing my dissatisfaction and again telling them to cancel the subscription. You guessed it. The signal was so bad we could not communicate.
So I called the toll free number. But first, the nightmare of activation. I wrote again telling them to just cancel the "service". Not even close unless you want a car unit. Then I got the first bill. On the third try I got a person I could talk to but their accent and command of English was so poor we could not understand each other.
I have a thick file on this issue. I will use it at work since the primary reason I wanted it was to follow baseball all season. When I got the XM2GO for Xmas in 2006 I was really wanting it to be what they advertised. I gave up on phone calls and wrote to XM about the problem. No replies, just another bill for even more than the service should have been for only two months.
Again, no response except more bills.
Unfortunately I could not get a signal at work.
I sent another certified letter to three addresses and finally, after a few more bills, they quit coming.
Plus, nowhere does it advertise the expensive activation fee.
I really do not know if this is a good unit or not, but I can tell you that if you have any problems XM does not care and offered me absolutely no customer service.
Fine.
So, I used it at home with some success although it would lose the signal frequently even though it was not being moved.
More bills.
Buyer beware.
Put in a new battery and reset all the setting to default and it is still doing it. I have had this for a little over a year and now the unit is turning on and off for some reason. Called Delphi not much help. Also you can not read the screen in the car on a bright day. I would never recommend this product.
Like a couple other reviews, I loved mine until it broke. Returned it under warranty and the second one lasted also only about 13 months and dark screen after a few minutes of play time (with a new battery). I'll try an Pioneer Airwave seems that it is compatible with the Lancing docking station which I already own and has great sound. Save your money.
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